FAQ
How do I get there?
Maui map and directions
Oahu map and directions
What To Wear and Bring
Required – Closed toe hiking or athletic type footwear – No Crocs allowed.
Be advised that the weather can change quickly so layered clothing is a good idea. Remove hanging or dangling jewelry and rings before attempting the climbing tower. GoZip is not responsible for the loss of personal items such as cameras and sunglasses. Patagonia rain jackets will be provided at the beginning of experience.
Cancellations Policy
Cancellations made within 48 hours prior to tour departure will be charged full tour price. “No-shows” will also be charged full tour price. Charges will be applied to the credit card provided.
GoZip reserves the right to cancel tours due to inclement weather, foreseeable hazards, or events beyond our control. In these events, we will do our best to re-book your tour immediately or a refund as appropriate.
Are there age restrictions?
Maui participants must be at least 10 years old. Oahu participants must be at least 6 years. Riders on all islands must weigh between 60 – 250 lbs.
What are the weight restrictions?
Riders must be a minimum 60 lbs. and can weigh no more than 250 lbs.
Do I need to sign a waiver?
Yes, all guests must sign a waiver. Also, guests under the age of 18 will need a guardian’s signature before zipping. Maui Waiver • Oahu Waiver
What if I am scared of heights?
Many people are nervous about heights (despite what they say!) and we understand that some people may be apprehensive about tackling an experience such as this. However, our Tour is designed to gradually prepare you for some of the higher, longer zip lines. Our professionally trained guides will be with you at all times to make sure that everyone has a positive experience. All our equipment is checked daily and meets or exceeds all industry standards. Our ‘Challenge by Choice’ philosophy ensures that no-one will be forced to do anything they aren’t comfortable with.
Supervision
Children under the age of 16 must be accompanied by an adult or guardian.
Health Recommendations and Physical Requirements
* Weight restrictions: 60 lbs but no more than 250 lbs.
* Guests should be prepared for some light physical activity. Tours include climbing stairs and walking short distance over uneven terrain.
* Must be able to lift 15 lbs.
* Tours are not recommended/permitted for anyone who may have a heart condition, neck/back issues, or other medical concerns.
* Not recommended/ permitted for pregnant women.
* There is no smoking, alcohol, or drug use permitted at anytime prior to, or throughout, the tour.
* Kapalua Adventures is not obligated to complete a tour if participants are found to be endangering the safety of themselves, others, or the environment. Refunds will not be given in these situations.
Are tours cancelled due to weather?
Tours will run Rain or shine; however cancellations may occur during high winds, severe thunderstorms, or hazardous weather. In these events, we will do our best to re-book your tour immediately or provide a refund as appropriate.
What is the maximum group size?
Currently we offer groups tours with a maximum size of 10 people. If you have a group with more than 10 participants, contact our Reservations Department for special scheduling arrangements.
How much should I tip my Tour Guides?
Tipping is entirely up to you. Our guides appreciate tips, but they are by no means required. If you feel you received exceptional service, feel free to tip your guides. We also encourage you to fill out a comment card to tell us how we are doing.
Can I buy a gift certificate?
Yes. If you wish to purchase a gift certificate please give us a call at 808-283-6664.
Are there discounts available?
We offer Kama’aina discounts to people who live in Hawaii and have proof of residency as well as AAA and Kapalua Club members.
What if I don’t have a credit card to book online?
If you don’t have a major credit card, you can contact us directly. Please call for more details.
